Refund Policy

1.1 Dissatisfaction with Service Quality:

If you are dissatisfied with the quality of the consulting service provided, we encourage you to contact us and provide detailed reasons for your dissatisfaction. We will review your case to determine if a refund is appropriate.

1.2 Non-Delivery of Promised Services:

In the event that we fail to deliver services as promised in the consulting agreement, a full refund will be issued.

1.3 Cancellation of Services:

In cases where you decide to cancel services that have not yet been rendered, your eligibility for a refund will depend on the terms outlined in your consulting agreement. If the agreement specifies a refund under such circumstances, we will honour it.

1.4 Cancellation of Subscription Services:

For clients who subscribe to ongoing consulting services, you may cancel your subscription at any time. We offer a prorated refund for any unused portion of your subscription.

2.1 Contact Customer Support:

Contact our customer support team via email at support@brandnoder.com Provide detailed information about your request, including your name, the service in question, and the reasons for your refund request.

2.2 Initial Review:

Our customer support team will initiate an initial review of your request within 3 working days of receipt. We may request additional information or documentation to better understand your case.

2.3 Consultant Feedback:

Depending on the circumstances, we may consult with the involved consultant to gain insight into the service provided.

2.4 Refund Determination:

We will notify you of the refund decision within 45 days of the initial review. This notification will be sent via email or other contact information provided.

3.1 Dissatisfaction with Service Quality:

If, after a thorough review of your complaint, we find that the quality of the service provided does not meet the standards we have committed to, a partial or full refund may be offered, depending on the specific circumstances.

3.2 Non-Delivery of Promised Services:

If we fail to deliver services within the agreed-upon timeframe or fail to provide services as specified in the consulting agreement, a full refund will be issued.

3.3 Cancellation of Services:

If you cancel services that have not yet been provided, the refund will be processed based on the terms outlined in your consulting agreement. In some cases, a full or partial refund may be granted.

4.1 Dissatisfaction with Service Quality:

The refund amount for dissatisfaction with service quality may vary based on the specific circumstances and the extent of the issue. We will strive to find a fair and appropriate resolution.

4.2 Non-Delivery of Promised Services:

A full refund will be issued if services are not delivered as promised.

4.3 Cancellation of Services:

For service cancellations within the specified time frame, the refund will be processed in accordance with the terms outlined in your consulting agreement. The exact refund amount will be based on the agreement terms.

5.1 Credit Card Payments:

If the original payment was made by credit card, the refund will be processed to the authorised person's bank account/company current account within 45 days.

5.2 Check, Cash, or Bank Transfer Payments:

If the original payment was made by check, cash, or bank transfer, the refund will be issued authorised person's bank account/company current account within 45 days.

6.1 Refund Requests After 3 Days of Project Initiation:

Refund requests made after 3 days of the start of service delivery will not be considered.

6.2 Completed Services:

Refund requests for services that have already been completed will not be considered.